Social Inbox by RecurPost: What it is & How to use it?

What is a Social Inbox?

Social Inbox is a platform that enables all of your social media inboxes to be connected into one single unified dashboard. It allows you to manage notifications from all social media sites from a single place. It enables you to watch all your chats, mentions, comments, and conversations, and take action on them. You can easily serve all discussions in one feed, instead of having to log in to each social profile separately or choose to concentrate on select networks with a sorting option.

The social inbox can be a real time-saving tool for businesses who need to keep track of their brand online or offer help via social media platforms. In today’s time, consumers expect quick and real-time responses to all their queries. And a unified social media inbox can help you do just that. It allows you to reply to your customers/followers promptly, which ultimately augments engagement from end-users. 

How to use the Social Inbox feature by RecurPost

RecurPost’s Social Inbox feature is live and we can’t wait to show you how it can be used to take social media management to the next level!

When you use RecurPost, almost all of the notifications that you receive on your social profiles show up in the Inbox dashboard. This is a major benefit when it comes to simplifying things, and our Inbox assistant takes it one step ahead. It consolidates your notifications and minimizes clumsiness – thanks to the automated moderation feature it provides.

Comments can be flagged for review, delegated to a team member, concealed, or even deleted depending on what you want. You can even bookmark or add labels. There’s just so much you can do with your Social Inbox!

Let’s see how you can use the social Inbox and the features it offers.

1. Getting started with your social inbox

Login to your RecurPost account and click on the Inbox from the menu. Your screen will look something like this:

On the left-hand side panel, you’ll be able to see all the social profiles that you have connected to RecurPost (for which the social Inbox is available). The number alongside a social profile in red indicates the number of notifications left to review for that particular profile. 

Note that RecurPost supports Inbox for Instagram Business profiles, Facebook Pages, LinkedIn Company Pages and Google Business Profiles. X (formerly Twitter) was removed in May 2023 when X restricted its API quota. Inbox is not available for Instagram personal profiles, Facebook profiles, Facebook groups, and LinkedIn profiles.

When you start using RecurPost’s social inbox for the first time, we’ll fetch and show data for the last 30 days.

2. General features of RecurPost’s social inbox

a) To review:

This tab will consist of all the notifications that are left to review for the selected social media profile. You can select any notification and assign it to other team members to review (adding team member is a feature available in paid plans) or you can select any notification and add a label to it. Adding labels is useful when you wish to categorize your notifications.

b) Assigned:

This tab will show all the messages that have been assigned. Here too, notifications can be selected and assigned to others or reviewed. 

c) Reviewed:

Messages will appear in the Reviewed tab only when you manually mark them as reviewed. This helps you keep your inbox clean by moving conversations you’ve already handled out of the “To Review” section. You can always return to this tab to revisit any reviewed messages if needed.

d) Filter:

The Filters icon with the label symbol allows you to view based on the labels you’ve added. You can also create, edit, or delete labels to better organize your inbox.

e) Filter by time/favorites:

Under every section of ‘To review’, ‘Assigned’, or ‘Reviewed’ tab, you can sort the notifications by time [newest or oldest] or see the notifications that you’ve marked as favorites.

f)AI replies and credits

Any AI replies sent from Social Inbox are free and do not use your AI Post credits. You can rely on AI for faster responses without worrying about credit usage.

Now, let’s see the features available in the social inbox for different social media platforms.

1. Instagram Business Profiles 

• Manage Messages: All the comments and direct messages (DMs) you receive across your connected social profiles will appear in the Inbox. From here, you can manage everything in one place. Whether it’s replying to a comment, liking it, or handling incoming DMs. You can also assign messages to team members, add labels for better tracking, mark them as reviewed, bookmark them, or even reply using AI. Emojis and media can be included in your responses to make them more engaging. AI replies in Social Inbox do not use any AI credits, so you can answer as many messages as you want.

2. Facebook Pages

• Manage Messages: Whenever someone sends a message to your connected Facebook Page, it will appear directly in your RecurPost Inbox. You can respond to messages right from here by typing your reply, adding emojis, attaching media files, or even using AI-generated responses for quicker replies, all without needing to open Facebook separately. AI-powered replies in Social Inbox are free to use and do not reduce your AI credit balance.

• On the right-hand side, you’ll see the full conversation history along with a quick view of how many messages the person has sent. At the top of the message window, you’ll also find options like viewing message count and managing user actions such as blocking, if needed.

Note: Facebook’s messaging policy only allows replies within 24 hours of receiving the user’s message. After this period, you’ll need to reply from your Facebook Page directly.

• Manage comments: Just like for Instagram business profiles, comments can be managed for FB pages too. You can like, reply to, delete, assign, add a label, or review the comments.

• Manage reviews: All the reviews that people leave for your Facebook page can be managed from here itself.

• Manage Fan updates: When someone posts an update on your page, a notification will appear in your RecurPost inbox. So basically, every activity that you carry out on your FB page can be managed from this dashboard directly.

3. LinkedIn Company pages

• Manage comments: When someone comments on your LinkedIn company page posts, those comments will automatically appear in your RecurPost Inbox. You can engage with them right from here by liking, replying, or taking additional actions such as assigning the comment to a team member, adding a label, marking it as reviewed, deleting it, or saving the post to your content library. All these actions are easily accessible directly below the comment, making it simple to manage engagement without leaving RecurPost.

4. Google Business Profile listings

• Manage reviews: In the RecurPost Inbox, you can easily manage all the reviews received on your Google Business Profile. Each review appears in the inbox where you can view it, respond directly from within RecurPost.
• You can also choose to share a review as a testimonial post, allowing you to repurpose positive feedback as valuable social proof across your platforms.

Note: The first time you connect your Google Business Profile (GBP) and enable access on the Inbox page, RecurPost will fetch the reviews from the last 30 days.

So this was all about the new Inbox you can access while using RecurPost. This will remove a majority of the ‘feels-like-you’ll-never-catch-up’ moments from your social media schedule. Schedule effortlessly, and also manage important notifications without any distractions from your favorite social media scheduling tool!

Inbox FAQs

Q1. What types of notifications can I manage from the Inbox?

You can manage comments, messages, mentions, and reviews depending on the platform. You can also assign them, label them, review them, and respond directly from the Inbox.

Q2. Will RecurPost show all my old Instagram comments after I connect my profile?

No. RecurPost can only fetch comments made after your Instagram profile is connected. Old comments will not be imported because of a limitation from Meta’s end.

Example: If you connect your Instagram profile today, the comments that were made before today will not appear in RecurPost, but comments made today, tomorrow, or in the future will appear.

Q3. Why can’t I see comments from before I connected Instagram?

This is a limitation of Instagram’s API. They do not allow any third-party apps or tools to fetch historical comments.

Q4. From when will new comments start showing up in my Inbox?

As soon as you connect your Instagram profile, any new comments on your posts will start appearing in your RecurPost Inbox.

Q5. What happens if I disconnect and reconnect my Instagram profile?

When you reconnect, RecurPost will again start fetching new comments from that moment onward. Comments made while your profile was disconnected will not appear.

Q6. Can I reply to Instagram comments directly from RecurPost?

Yes, you can view and reply to comments directly inside the RecurPost Inbox once your profile is connected.

Q7. Can I respond to private messages from all platforms in the Inbox?

No. Currently, private messages (DMs) are supported only for Facebook Pages and other platforms’ private messaging is not supported due to API limitations. However, we do support Instagram DMs, and you can get started with that from the Plugins page.

Q8. Why can’t I see inbox support for LinkedIn Profile, Twitter, Pinterest, TikTok, YouTube, Bluesky and Meta Threads?

RecurPost currently does not support inbox features for these platforms due to API limitations:

• LinkedIn Profile & YouTube: Their API does not currently allow third-party apps to access inbox or comment responses.
• Twitter: While technically possible, Twitter charges a high fee to access inbox data, which makes it impractical at this time.
• Pinterest, TikTok, Bluesky and Meta Threads: We will be monitoring API developments across all these platforms and we’ll add inbox support soon if it is possible via their API.

Q9. Is Instagram Direct Messaging supported in the RecurPost Inbox?

Yes, we do support Instagram DMs and you can get started with that from the Plug-ins page.

Q10. Can I respond to comments using GIFs or images?

Yes! RecurPost allows you to reply to comments using GIFs and images, making your engagement more dynamic and expressive.

Q11. How does the AI-powered response feature work?

RecurPost’s AI can suggest smart replies based on the comment or message. Just click the AI Suggestion button while reviewing a notification to generate a suggested response.

Q12. Can I customize the AI-generated replies?

Absolutely! The AI suggestions can be edited or personalized to match your brand’s tone and voice before sending. You can go to the https://social.recurpost.com/account-settings page and check under the ‘AI settings’ option.

Q13. Can I filter notifications by time or label?

Yes, you can filter notifications by newest or oldest, or by labels using the ‘Filter by Label‘ options for each supported social profile.

Q14. What happens if I don’t respond to a Facebook message within 24 hours?

Due to Facebook’s rules, you cannot reply to a message after 24 hours through third-party tools like RecurPost. In such cases, you’ll need to respond directly from your Facebook Page.

Q15. What actions can I take on comments from Facebook, Instagram, and LinkedIn?

You can like, respond, assign, label, delete, or mark them as reviewed. You can also add comments to your RecurPost content library for future reuse.

Q16. Can I manage Google reviews from the Inbox?

Yes! You can view and respond to Google Business Profile reviews directly from the Inbox. You can also edit your responses after posting.

Also, RecurPost offers a ‘Testimonial feature‘ that lets you highlight positive feedback from your ‘Google Business Profile’ reviews. Using the Testimonial Image with Templates, you can instantly convert great reviews into visually engaging images. These can then be shared directly to your social profiles via RecurPost, helping you showcase social proof and build trust with your audience.

Q17. How can I refresh notifications without reloading the entire page?

Simply click the ‘Refresh‘ button at the top of the Inbox to load the latest notifications without reloading the whole website.

Q18. Who can I contact for help with the Inbox feature?

If you need help or have questions, feel free to contact our support team at support@recurpost.com.

Q13. Do AI replies in the Inbox use my AI credits?

No. Any AI-generated reply you send from Inbox is free and does not reduce your AI Post credit balance, so you can rely on AI suggestions without watching your credits.

Turning a Google Business Profile review into a testimonial image

This powerful feature will make it easier to highlight customer feedback from your Google Business Profile (GBP) reviews. With the Testimonial Image with Templates Using AI feature, you can instantly transform positive GBP reviews into visually appealing images and share them across your social profiles via RecurPost.

How to Use This Feature?

1. Open the Inbox and select the GBP review to share.

2. Click Share the Testimonial.

3. The editor opens with a Choose Template area.

• Design update: the Choose Template experience is now refreshed, so templates are easier to browse and select.

4. Pick a template. The review text will appear inside the selected template.

5. If needed, add branding:

• Use Add Image to place a logo or visual inside the design

6. Save the testimonial image, then choose the social profile(s) where it needs to be published.

7. Schedule the post.

Manage or create templates

To create a new template or edit an existing one:

1. Go to Plug-ins.
2. Find Testimonial Templates and click Manage.
3. Update your templates, then save.

How does this benefit your workflow

• Faster content creation: one review becomes a post-ready image in minutes.
• More trust in social: real customer feedback builds confidence.
• Brand-friendly templates: pick a style that matches your look.
• Smoother template selection: the updated Choose Template layout makes picking a template simpler.
• Easy posting: publish to multiple social profiles from one place.

This feature saves time while ensuring you consistently showcase customer appreciation, enhancing your online presence with minimal effort. Try it out and make your positive reviews work for you!