Are you facing issues while creating an update for your Google my business profile from RecurPost? Then read on to find out the possible reasons behind the failure of uploading an update. We have listed down the reasons why your updates might be declined by Google My Business or you may be unable to add or reconnect a GMB listing on your RecurPost account. It will help you in finding the solution to your issues.
1. Make sure that your GMB listing is verified
In order to post on GMB, it is necessary to get your location verified first. To check how to verify your local listing, click here. After verifying, a green checkmark will appear beside the name of your listing in the ‘Manage locations’ section.
If the listing is not verified, it will show a red mark saying ‘Verification required’.
To check the status of your GMB listing, click here.
2. Check your permissions for the GMB listing
You need to ensure that your account is set to ‘Owner’ or ‘Manager’ to be able to add Google My Business locations and post successfully. This can be changed via the Google My Business management page, then click the concerned location and select Users on the left.
3. Does your location belong to a chain?
If you are posting to Google My Business Listing which has more than 10 locations (franchise) using your RecurPost account, you will receive the following error message “We cannot post on this location as it is disabled by Google My Business.”
This means that you will not be able to post through a scheduling tool or any third-party app. You’ll have to manually go to the GMB listing and create an update.
You can manage the limit of the number of Google My Business Listing for your account by requesting bulk verification. Bulk verification establishes your ability to manage information for 10 or more locations of the same business across Google products, like Maps and Search.
4. Check if your account is suspended
Many times, due to violation of policies, Google suspends a business listing. If it removes a profile, the public can no longer access the listing. A red mark will appear saying ‘Suspended’ in the status of the business listing.
The owner and managers can’t take any action, though they can appeal to have the profile reinstated. If the profile is reinstated, we’ll also reinstate the owner and managers. To apply for reinstatement, click here. If Google removes the owner’s Google Account, it also removes all the locations owned by the user. If it reinstates the owner’s Google Account, the locations are also reinstated. To learn how to fix a suspended profile, click here.
Some rare cases:
- Check the size of the image that you are trying to post. The recommended size of a GMB update is 1080 X 608 pixels.
- Avoid using any text-based image, as this may cause an update to bounce.