There might be certain instances when you encounter errors while publishing a post from your RecurPost account. There might be a few reasons behind such errors, which we’re going to discuss, along with their possible solutions. 

1. Profile needs to be reconnected

Error message: Your profile needs to be reconnected to RecurPost.

Solution: This error means that we have lost access to your profile. Please go to the dashboard, select the social and click on the Reconnect button next to the social profile.

Account needs to be reconnected

2. Library paused

Error message: Library was paused before the post was shared.

Solution: In case your library is paused, go to the Recurring Posts page and click on the drop-down option next to ‘More Actions’. Select the ‘Resume library’ option to un-pause your library.

Fix library paused error before posting

3. Error posting the post

Error message: Oops, there was an error posting this post. Please contact us if you see this on multiple posts.

Solution: Our scheduler failed to post your content at the scheduled time. Please contact us if you see the same error repetitively.

4. Social profile was paused

Error message: Social profile was paused before the post was shared.

Solution: If your social profile is paused, go to the Dashboard > click on ‘Manage’ > select the ‘Resume’ button beside the concerned social profile.

Restart paused library to continue posting
Restart paused library to continue posting

5. Please download the app and log into your account

Error message: Posting on Instagram personal and creator profiles requires you to have the RecurPost app on your phone. Please download the app and log into your account to post.

Solution: Posting on Facebook personal profiles and Instagram personal profiles works via push notification. To send push notifications at the scheduled time, you must be logged in to the RecurPost mobile app on your phone.

6. Queue paused

Error message: Your queue was paused at the time of posting this post.

Solution: Resume your queue to continue posting on your social profiles. To do so, go to the Queue tab from the Dashboard and click on the ‘Resume Queue’ button.

Restart social posting from queue view

In case of any queries, feel free to contact us at support@recurpost.com.