There might be certain instances when you encounter errors while publishing a post from your RecurPost account. There might be a few reasons behind such errors which we’re going to discuss, along with their possible solutions.
1. Account needs to be reconnected
Error message: Your account needs to be reconnected to RecurPost.
Solution: This error means that we have lost access to your account. Please go to the dashboard, select the social account, and reconnect it to continue posting.
2. Library paused
Error message: Library was paused before the update was shared.
Solution: In case your library is paused, go to your Dashboard, and click on the 3 dots beside the library that you want to connect. Select the ‘resume’ button to unpause your library.
3. Error posting update
Error message: Oops, there was an error posting this update. Please contact us if you see this on multiple posts.
Solution: Our scheduler failed to post your content at the scheduled time. Please contact us if you see the same error repetitively.
4. Social account was paused
Error message: Social account was paused before the update was shared.
Solution: In case your social account is paused, go to the Dashboard > click on Manage > Select the ‘resume’ button beside the concerned social media account.
5. Login to mobile application
Error message: Please login to our mobile app.
Solution: Posting on Facebook personal profiles and Instagram personal profiles works via push notification. To send push notifications at the scheduled time, you must be logged in to the RecurPost app.
6. Queue paused
Error message: Your queue was paused at the time of posting this update.
Solution: Resume your queue to continue posting on your social accounts. To do so, go to the Queue tab and click on the ‘Resume Queue’ button.
In case of any queries, feel free to contact us at firstname.lastname@example.org.